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peterh28210682
Participant
September 28, 2021
Question

Adobe DC Reader on terminal server cannot use any share buttons, blank box appears

  • September 28, 2021
  • 2 replies
  • 1459 views

When we use any of the share buttons at the top right of the screen we get a blank box pops up and nothing happens, the butons affected are the "share this link as a file", "Send file as email" and "Share with others". This happens for all users.

 

I have reset the preferences by moving the appdata\adobe\DC folder and also the registry key then relaunching adobe reader which recreates new folders/regkeys but the problem persists.

 

I did uninstall and reinstall Adobe DC and it worked on the very first time we opened the application, but then instantly stopped working.

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
October 6, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
September 28, 2021

Hello,

 

Thank you for reproting this and sorry for the trouble.

 

Could you please share the screenshot of what exactly happens?

Share the Application and OS version currently in use.

It would be helpful if you can share a small video of the issue occuring at your end. 

 

Thanks,

Meenakshi

P
peterh28210682Author
Participant
September 28, 2021

Hi Thanks for your response. 

 

Here is what happens, when we click the envelope in the top right handside we just get this balnk box

We have the latest version of Adobe Reader DC Version 2021.007.20091

 

And the operating system is Server 2016 1607 Build 14393.4530

 

Update from my original post

Interestingly this issue is only happening for 1 user, we have 20 other users using the same terminal server and they are able to use the share buttons no problem at all......

Sunil_Soni
Adobe Employee
Sunil_Soni
Adobe Employee
September 30, 2021

Hi @peterh28210682 ,

 

We have identified few issues, fixed them and released a patch.

I would appreciate if your team applies latest patch via "Check for updates" from "Help" menu in Reader(or Acrobat) and update us if it fixes your issue.

 

If your issue is not fixed, feel free to reach out to me directly at susoni@adobe.com for debugging session.

 

-Regards

Acrobat Team

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