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A
Anonymous
October 21, 2019
Answered

Adobe Documents Opening in Adobe Pro, Not Reader (Default Program)

  • October 21, 2019
  • 3 replies
  • 7653 views

Looking for some assistance on this one.  I have at least three different users that have this problem.  All are using Dell Windows 10 Pro PC's with Adobe Reader and and Adobe Pro Creative Cloud. This all started last week and has worked normally in the past.

 

Issue:  When Adobe Reader is set as the deafult .PDF program, when users open any PDF document, it opens in Adobe Pro and the default program still shows Adobe Reader as PDF.  I expect for the program to open in Adobe Reader sine that is why the default .PDF program is.

 

Troubleshooting:  Rebooted, Ran Adobe Repairs, re-installed Reader, no change.  I did notice that if I change the default .PDF program to Edge, and then open a PDF, it does open in Edge as normal. 

 

Why:  Don't have enough licensing for Pro so they want Reader as the default. 

 

If more information is needed, pleasel let me know.  Any help is appreciated.

 

Thank you,

 

Austin

    This topic has been closed for replies.
    Correct answer Test Screen Name

    Are you using the "Set as Default PDF Handler" button in general preferences, or just changing it in Windows?

    3 replies

    A
    Anonymous
    October 22, 2019

    Thank you both for the help.  I did go to Adobe Reader preferences and under "set PDF handler" there was a check box that said "always open PDF's in Acrobat DC."  I unchecked this and they now open in Reader only.  This seems to be now resolved.  Case closed.

     

    Thank you again,

     

    Austin

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 22, 2019

      Hi there,

       

      As you have mentioned above, the PDF open in Acrobat when the Reader is set as default. This is an as designed behaviour. 

      After the recent update, if you have an active subscription of Acrobat and the application is installled on the machine, the PDF will always open in Acrobat automatically even if the ReaderDC set as default PDF viewer.

      Please refer to the following help link for more details:

      - https://helpx.adobe.com/acrobat/using/whats-new.html#NewinapponboardingexperienceforAcrobatReaderDC

       

      Hope the information helps.

      Let us know if you have any questions.

       

      Regards,

      Meenakshi

      E
      evanm65091338
      Participating Frequently
      February 13, 2020

      How do I turn off this "designed behavior"? 

       

      All but a select few of my users do NOT have an Acrobat subscription, but the option "Always open PDFs in Adobe Acrobat DC" appeared in Reader a couple weeks ago, activated.  I tried working with the Acrobat team but they had no knowledge of the option so they directed me to this community.  Searching but not finding anthing related to the "Always open PDFs in Adobe Acrobat DC" option, on Feb 4, 2020 I posted: https://community.adobe.com/t5/acrobat-reader/general-setting-quot-always-open-pdfs-in-adobe-acrobat-dc-quot-appeared-over-the-weekend/m-p/10922707.  Since then, albyna33648091 poted on Feb 11 2020 a related issue: https://community.adobe.com/t5/acrobat-reader/quot-always-open-pdf-s-in-adobe-acrobat-dc-quot-not-retained-after-logout-and-back-in/m-p/10916677

       

      A response from Adobe in any of these requests would be apreciated.

      T
      Test Screen NameCorrect answer
      Legend
      October 21, 2019

      Are you using the "Set as Default PDF Handler" button in general preferences, or just changing it in Windows?

        A
        Anonymous
        October 22, 2019

        I have not opened up Adobe Reader and set default PDF handler that way, but only in Windows.  Are you suggesting I should try that way?

         

        Thanks.

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