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Participant
August 10, 2020
Question

Adobe Forms - Issues with filled fields

  • August 10, 2020
  • 2 replies
  • 393 views

Hi all,

Apologies in advance as similar things have been posted regarding this but i have had no luck in resolving my issue. I have some forms (created using indesign) which are sent out, filled and returned. Upon return forms are completely blank (bar the signature field) however if the document is printed everything becomes visible.

 

A blank form can be found here

Any advice would be most appreciated.

 

Thanks

This topic has been closed for replies.

2 replies

Bernd Alheit
Community Expert
Community Expert
August 10, 2020

May be that the form was not filled with Acrobat Reader.

try67
Community Expert
Community Expert
August 10, 2020

This is usually caused when a non-Adobe app is used to fill in the form, such as a browser plugin or Apple Preview.

Instruct your users to only open the file in Adobe Reader for best results. In the meantime you can try exporting the form data of that file and then importing it back in to solve this issue with the files you already got.