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issaacr
Inspiring
October 21, 2025
Question

Adobe Freezing When Using Fill & Sign

  • October 21, 2025
  • 1 reply
  • 226 views

I've seen countless posts all the way back to 2020 about this issue while searching the Adobe community and it's hard to believe this is still an issue after 5+ years of users reporting the exact same issue.

 

Several users in our office, including myself, are unable to use the fill & sign tool. After clicking "Sign Yourself" then clicking "Add Signature," Adobe greys out and freezes. It acts as if you're supposed to see a popup or a new window but nothing happens even after letting it sit for a while. The only way to close Adobe at this point is to kill it with task manager.

 

We're alll using Adobe Acrobat Standard (64-bit) version 25.001.20813 on Windows 11 PCs.

 

I've done all the suggested troubleshooting from multiple past posts including the following:

  • Signing out and signing back into my Adobe Account.
  • Updating Adobe to the latest & greatest.
  • Repairing Adobe.
  • Uninstalling Adobe using the Adobe Cleaner Tools and reinstalling.
  • Uninstalling then deleting all folders and files in C:\Users\irickenberg\AppData\Local\Adobe, C:\Users\irickenberg\AppData\LocalLow\Adobe, C:\Users\irickenberg\AppData\Roaming\Adobe, C:\Program Files\Adobe, C:\Program Files (x86)\Adobe, C:\Program Files\Common Files\Adobe, sd well as C:\Program Files (x86)\Common Files\Adobe, deleting the Adobe folder in HKEY_CURRENT_USER\Software & HKEY_LOCAL_MACHINE\Software from the registry. Then reinstalled.
  • Deleting acrobat_fss_signature_initials, acrobat_fss_signature_initialsi, & acrobat_fss_signature_initialsk from %AppData%\Adobe\Acrobat\DC\Security.
  • Protected View is turned off.
  • Use modern user interface is unchecked in Creation and Appearance Preferences.
  • I've played with settings in Verification and Identities & Trusted Certificates in Digital Signatures settings. No luck after turning off each setting seperately.

 

Please do not suggest I do any of the above again or any simple "turn it off and back on" solutions. If support or any users have suggestions that have not been mentioned, please share.

 

 

 

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
October 23, 2025

@issaacr have you thought to replace the 64-bit version with the 32-bit version? 

m
I
issaacrAuthor
Inspiring
October 24, 2025

Has this actually worked for you or are you just throwing out ideas? Why would 32-bit make a difference?

 

Don't mean to come off as rude; Just getting very, very tired of uninstalling/reinstalling Adobe. Companies (or really any paying customers) that pay tens of thousands of dollars for licenses every year shouldn't have to constantly uninstall and reinstall an application to fix constant issues.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
November 12, 2025

Hi issaacr,

 

Thank you for reaching out, and sorry for the delay in response.

 

We are sorry to know that you are experiencing an issue with Acrobat.

 

Assuming the issue might have been resolved now. However, if you are still experiencing the issue, please ensure that you update the application to the latest version. You mentioned that you are using the Adobe Acrobat Standard (64-bit) version 25.001.20813. 

Please try updating the application to the latest version released recently. In Acrobat, go to Menu > Help > Check for updates.

 

If the issue still occurs, please try the troubleshooting steps sugested in the following help document: https://adobe.ly/3JY8g3w. 

 

If that does not help, please collect the logs using the diagnostic tool and share the log ID with us.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

 

 

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