Adobe Freezing while saving to a network share

I have a few users that have the most updated DC reader. they use Windows 7 and Windows 10. when they open a PDF in DC reader and then do a save as to save it to a shared folder the Software will hang for several minutes.

this is not Isolated to a single shared drive and permissions are all correct. this is only happening on DC reader and not if the user uses Adobe Standard 11.  Below is a example of one of the devices that is not saving properly

Account Detail:

   User Rights: Admin

   User Account Control: Limited

   Process Integrity: Medium

   Profile Type: None

Acrobat Detail:

   Sandboxing: OffOff

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3929416 KB

BIOS Version: LENOVO - 31443430

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Version: 11.00.17134.1 (WinBuild.160101.0800)

    Creation Date: 2018/04/12

    Creation Time: 4:16:37 AM

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (WinBuild.160101.0800)

    Creation Date: 2018/04/11

    Creation Time: 6:35:01 PM

Display Detail:

   Screen Width: 3840

   Screen Height: 1600

   Number of Monitors: 3

   Number of Mouse Buttons: 5

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card:

    Version: 0.0.0.0

    Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

    Version: 11.0.23.22

    Creation Date: 2017/11/01

    Creation Time: 9:27:24 AM

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 19.10.20091.315611

    Creation Date: 2019/01/31

    Creation Time: 7:24:26 PM

Locale: English (United States)

Monitor:

    Name: NVIDIA NVS 510

    Resolution: 1920 x 1080 x 60

    Bits per pixel: 32

Monitor:

    Name: NVIDIA NVS 510

    Resolution: 3840 x 1600 x 60

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.17134 

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 60 Stepping 3  GenuineIntel  ~3292  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: HMISWSTSA2

Temporary Directory: C:\Users\rhoward\AppData\Local\Temp\

Time Zone: Eastern Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: rhoward

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\Windows