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Tony3599
Participant
December 6, 2021
Question

Adobe Genuine software integrity using 25% of my CPU

  • December 6, 2021
  • 1 reply
  • 295 views

Hello,

 

I have an Adobe Acrobat Pro subscription and since I signed up I keep finding "Adobe Genuine Software Integrity" using 20/25% of my CPU (i7). 

 

This is unacceptable. Can someone please help me? I am on Windows 10 Enterprise 20H2, Acrobad version 2021.007.20099 64bit.

 

Thanks

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
December 10, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, Adobe Genuine software integrity using 25% of the CPU.

 

Please try to reboot the computer once and see if that works for you.

 

Also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and procmon logs - Win Only https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share the logs via document cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

 

Regards

Amal

 

 

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