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L
Lombar
Participant
October 3, 2021
Question

Adobe login error in Windows 11

  • October 3, 2021
  • 2 replies
  • 4336 views

Speaking about last Windows 11 preview before the open version next after tomorrow day.
When I try to login in Acrobat, the login window opens but shows me a message that I must upgrade my operating system. And obviously I can't login. I suppouse that Application Manager perhaps doesn't support the new Windows. Any help? 

This topic has been closed for replies.

2 replies

C
Caltons1
Participant
October 18, 2021

Well the offical release is out now and does not have Internet Explorer 11 available. Which seems to be the required web-browser to Sign-in and authenticate Acrobat with for some reason.  IE 11 for all intents and purposes a dead browser and should not be required for this.

 

I do not intend to purchase an upgrade to my all ready paid for 2015 Professional license for Acrobat. What is the answer for this issue?  You can not redirect to Edge and then run in IE11 mode.

Amal.
Amal.
Legend
October 19, 2021

Hi there

 

Hope you are doing well and sorry to hear that. Would you mind sharing the screenshot of the error message for a better understanding?

 

Also please confirm if you are using Acrobat Reader DC (Freeware appliacation) or Adobe Acrobat 2015 (Paid application)?

 

Regards

Amal

G
Guillaume22272328yjq2
Participant
December 15, 2021

    Amal.
    Amal.
    Legend
    October 4, 2021

    Hi Lombar

     

    Hope you are doing well and sorry to hear that.  As described you are getting the error to upgrade the OS and using Win 11

     

    Windows 11 is yet to be released, Adobe Acrobat/Reader DC may or may not work with the beta version of it.

     

    Also for the error message, please checkout the help page https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that works for you.

     

    Regards

    Amal

     

     

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