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Adobe not working on macOS Majave

Forum|Forum|7 years ago
January 2, 2019
4 replies
3186 views

I have a MacBook Air with macOS Majave v. 10.14.2 and Adobe Reader DC v. 2019.010.20064. While I am able to open Adobe, I cannot view, see, or use any of the Adobe pdf files. This applies when I open Adobe first and search for a file and when I click directly on the file to open from my desktop. I have un-installed and re-installed twice now. Need assistance.

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Correct answer AnandSri

Hello Kk4fpk,

We're sorry for the trouble you had, please reboot the machine once and then try opening few PDF files in Adobe Reader from Window -> Cascade -> Tile and see if that brings up the PDFs.

Are you not able to view all the PDF files or is it specific to one PDF file?

You may also refer and try the suggestion from the help article Can't open PDF

Please navigate to Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced)>and disable 'Enable Protected Mode at startup' and 'Enable Enhanced Security'>Click OK>restart the application and check.

Note: Disabling Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

You mentioned that you reinstall Adobe Reader twice, did you use Acrobat Cleaner tool to uninstall Adobe Reader? If not, please use Acrobat cleaner tool once to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

A

Ava5EF8

Participant

I am also having this problem! Any updates on troubleshooting?

T

Test Screen Name

Legend

I had a very simple thing to try in my reply, so try that first, before getting into the deep clean other people used.

J

jeast@myheritagehealth.org

Participant

I completed an uninstall using adobe uninstall tool in launchpad. Rebooted. Reinstalled and it works fine now.

AnandSriCorrect answer

Legend

Hello Kk4fpk,

We're sorry for the trouble you had, please reboot the machine once and then try opening few PDF files in Adobe Reader from Window -> Cascade -> Tile and see if that brings up the PDFs.

Are you not able to view all the PDF files or is it specific to one PDF file?

You may also refer and try the suggestion from the help article Can't open PDF

Please navigate to Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced)>and disable 'Enable Protected Mode at startup' and 'Enable Enhanced Security'>Click OK>restart the application and check.

Note: Disabling Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

You mentioned that you reinstall Adobe Reader twice, did you use Acrobat Cleaner tool to uninstall Adobe Reader? If not, please use Acrobat cleaner tool once to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

jeremyabbott.miscAuthor

Participant

The Adobe Cleaner did the trick. Thanks much!!!!

T

Test Screen Name

Legend

Try to open a file. If you see no file, but you still see the Reader app running, try Window > Tile > Horizontal.

jeremyabbott.miscAuthor

Participant

I can see the .pdf file and I can see the Adobe application. When I click on either of those, the application launches, but without the file. See video posted on my Twitter: Jeremy Abbott on Twitter: "My @Adobe Reader is not working on my @Apple MacBook OS Majave. Need help @AdobeCare… "

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