Adobe PDF Quick Print via Outlook Crashes if Adobe Reader Already Open

Forum|Forum|5 years ago
November 23, 2020
4 replies
3781 views

Hi,

When using the quick print in Outlook with Adobe Reader as the default .pdf printer, If you have adobe reader already open it will crash the program, is there any way to resolve this?

Reader Version 20.013.20064

Faulting application name: AcroRd32.exe, version: 20.13.20064.12623, time stamp: 0x5f91f992
Faulting module name: ntdll.dll, version: 10.0.14393.3630, time stamp: 0x5e8d42d1
Exception code: 0xc0000409
Fault offset: 0x000835d0
Faulting process id: 0x626c
Faulting application start time: 0x01d6c1439163778c
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: fa14aa29-f22a-4053-91fc-92b02328b401
Faulting package full name: 
Faulting package-relative application ID:

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V

VLS81

Participant

Go into Outlook , Options, add ins, uncheck anything that has to do with creative cloud. This fixed mine and enabled me to use quickprint for a PDF in Outlook.

D

defaultdk3zc116l59d

Participant

Same issue here. Adobe can we get an answer. I have uninstall - ran the adobe clean program, reinstalled from a fresh download that was recommended for my OS. I am having this issue on 2 servers and it is affecting MANY employees. Please advise!