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Answered

Adobe pop up when opening PDF

Forum|Forum|8 years ago
August 8, 2017
4 replies
14170 views

Every time I open a PDF I get this ad. Is there a way to prevent it from popping up?

Thank you!!!

Correct answer AnandSri

Hi Graeme,

As per the issue description, you are getting the popup/flash window everytime you open a PDF/Reader.

The First Time Experience (FTE) feature displays help content and tips when the application is started.

Assuming you are using a Windows machine, to disable FTE, set the registry value :

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bToggleFTE"=dword:00000001

Open registry through Run command i.e. type regedit in Run and click ok.

1. Navigate to the Registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.

2. Highlight FeatureLockDown.

3. In the right window, right click in the Blank space and choose New > DWORD (32 bit) Value.

4. Enter the value bToggleFTE

5. Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify.

6. Enter Value Data as 1 and click Ok.

Reboot the computer and launch the Reader.

Please keep us posted with the results.

Regards,

Anand Sri.

H

HANAN379687024qsf

Participant

I have been using the acrobat adobe reader for years without paying and now each time i open it up it asks me to pay and choose a plan. i belive this is free for mac users and i dont know why its doing this. please help

H

Heidi38577824f87q

Participant

I am having the EXACT Same problem! Please lmk if you find a solution.

D

defaultxa7w814s2lfm

Participant

Adobe reader still has issue with pop up when opening PDF files. Have tried changing reistery setting but still being plagued with the issue. Has anyone got an alternative solution to fix this.

Thanks

anuragg75444724

Adobe Employee

Hi,

Please share the following information:

1. Adobe Reader version

2. Machine configuration (win or mac)

It would be also helpful if you can share a video showing the issue.

AnandSriCorrect answer

Legend

Hi Graeme,

As per the issue description, you are getting the popup/flash window everytime you open a PDF/Reader.

The First Time Experience (FTE) feature displays help content and tips when the application is started.

Assuming you are using a Windows machine, to disable FTE, set the registry value :

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bToggleFTE"=dword:00000001

Open registry through Run command i.e. type regedit in Run and click ok.

1. Navigate to the Registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.

2. Highlight FeatureLockDown.

3. In the right window, right click in the Blank space and choose New > DWORD (32 bit) Value.

4. Enter the value bToggleFTE

5. Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify.

6. Enter Value Data as 1 and click Ok.

Reboot the computer and launch the Reader.

Please keep us posted with the results.

Regards,

Anand Sri.

R

Rightsize48Author

Participant

Thank you, both, for the reply! no more pop ups after the change to the registry.

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