Adobe prompts to print FDF file but doesn't send to printer

Question

I used to be able to print coupons no problem, and now out of the blue, the coupon brings up the prompt to print, but the printer queue never shows up, doesnt print. but after i cant access the file again because it "already printed", which means ive wasted all my coupons, super annoying.

ive restarted my computer, uninstalled and redownloaded adobe, set a different printer to default, nothing works. and the AI chat is no help.

Im on a mac.

creative explorer · Answer

@Melissa26357847sbh3 aahhh yes, this has happened to me a couple of times, and you one get one shot to print this because they don't want people to scam the system like the two ladies did with coupons in Queenpins!

Steps for me (am on a Mac too):
1. Update my printer drivers
2. Before printing anything, make sure I am using the correct internet connection (I have two different settings)
3. Do a test print to make sure it's working with ink and paper
4. Print coupon... if you can save as a PDF or take a screenshot of the coupond even better , if not, then print directly

Sometimes, the system won't let you take a screenshot because it goes straight to the Printer settings. You may or many not be able to save as a PDF as per above....but, I have been able to print by making sure the preliminaries are done before printing the coupons

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded