Participant

Answered

Adobe Reader 11.0.03; Docs open and then close after 2 seconds

Forum|Forum|12 years ago
May 18, 2013
11 replies
132214 views

I'm running Win 8, 64 Bit. When I try to open pdf doc in Adobe Reader XI 11.0.03, IE10, it closes after 2 seconds. I have uninstalled several times and reinstalled but no fix. Any solutions?

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Correct answer pwillener

Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

Another thing to try is using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click Eula.exe and accept the license agreement.

Mohandasmt

Participant

I have been struggling with this issue and none of the offered solutions worked for me. Yes, it will or may work for a session and when we re-start the PC, the same issue appears again. The problem started with the last update in May 2020 and Adobe is unable to fix the issue. I think the best solution is to use the old version of Adobe Reader.

try67

Community Expert

This question was originally asked about an old version of Reader. Are you using that version, or the current one?

D

Daya

Participant

But not finding Eula file

D

Daya

Participant

Not able to find reader file

B

bevsucceeds

Participant

Tried that. For whatever reason, I don't have a EULA in programs86. I purchased a legit copy of Adobe Acrobat, so I should have it, but it was cheap, so who knows.

ajibola2910

Participant

It happened to my laptop as well.

I run the program through the RUN AS ADMINISTRATOR by right clicking on the program.

After that it brought out some options likes,

1. RUN USING PROTECTED MODE DIASBLE

2. ALWAYS RUN USING PROTECTED MODE DISABLE

3. ALWAYS RUN USING PROTECTED MODE.

You are to choose from one of this three, on top of this page your laptop or computer would have made it known to you if the protected mode is compatible with your laptop and if not. If it says that not compatible or you having the same issue of program opening and closing within seconds, then I will advice you to select the second option which is ALWAYS RUN USING THE PROTECTED MODE DISABLE. Done

THANKS

DLDragonis

Participant

The solution is to make sure the service is started. Start > Run > services.msc and look for the FLEXnet License service. If ypou have the rights to, right click it and change it to star automatically. Then start the service and BOOM!

A

Aleksandruser

Participant

Hello. Right now I did fix mine, the same problem by running "ccleaner" and deleting all problems. Now my adobe is running well. Have a nice day.

K

kunstja

Participant

Same problem...

windows 8.1

adobe reader 11.0.4

tried all the same things.

multiple cleans uninstalls installs

shutoff webroot secureanywhere

ran the registry patch for this build

tried to run in compat mode win7 as administrator

nothing fixes it... 3 hrs reading...

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Aleksandruser

Participant

Hello. Right now I did fix mine, the same problem by running ccleaner and deleting all problems. Now my adobe is running well. Have a nice day.

A

Anonymous

Hi, same problem here and every commented solution didnt help me.

8.1 64bit , AR 10.0 or AR 11.x

- I used AR cleaner, didnt help

- I used CCleaner, didnt help

- I tried set bprotectingmode dword 0 in registry, didnt help

1. Does this happen only in IE or also with other browser (FF, Chrome)?

This help with no browser, just empty adobe reader start.

2. Does this happen on stand alone Reader (instead of in the browser)?

both

4. If this happens also in the stand alone Reader, does launching Reader without opening a PDF file have same problem?

yes, still problem.

The only one possible solution seems to be install another pdf viewer :-(

S

SMF0225

Participant

I just posted this in another thread but I am desperate...

I have been looking at this most of the day. What I found was any time "TOOLS" or one of the online buttons are clicked or the toolbar on the right that allows you to convert a pdf to word or digitally sign is open reader closes. If you can get that to stay closed reader will open. And again no explanation. No event log. Nothing. If the user is an admin it might work but for a standard user is just closes.

Reader 11.0.3

Windows 7 Pro 64 bit.

Disabled protected mode and that did not help.

Ran EULA and that didn't help either.

This started to happen just after the last adobe and Windows update on May 14 (patch Tuesday)

C

calprmanAuthor

Participant

I deleted Adobe XI 11.0.03 and installed adobe X version 10 and I now can open pdf documents. Based on the only response I have received, it appears there is something wrong with the 11.0.03 release and Win 8...some sort of conflict. I hope Adobe looks at this and fixes - I don't really want to have to remain on version 10 for ever.