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tamiw735422
Participant
January 27, 2017
Question

Adobe Reader 11 not responding

  • January 27, 2017
  • 1 reply
  • 380 views

Had reader dc it always came up not responding so I tried cleaning didn't work tried reinstall still nothing. installed older one reader 11 still I can open one that I have saved then it goes to not responding. can't even open things online at all. so I am at a loss. plz help I am to the point I am about to ring readers neck, sorry that's not nice

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    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 27, 2017

    Hi tamiw735422,

    Could you please try disabling protected mode in Reader and see if that works:

    Launch Reader>click Edit menu>click Preferences>Security(Enhanced)>uncheck the box Enable Protected Mode at startup>OK

    Relaunch Reader .

    Please note: Disabling Protected Mode is for troubleshooting purpose only, please turn the feature back on when troubleshooting is complete.

    Could you please confirm the version of Reader installed on the computer?

    Which Operating System is installed on the machine?

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