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March 1, 2017
Question

Adobe Reader 15.23.20070.19033/15.023.20070 Crash on RDS Session Host

  • March 1, 2017
  • 0 replies
  • 840 views

Reader has been crashing multiple times per day with the following error on our RDS Session Hosts running Windows Server 2012 R2:

Faulting application name: AcroRd32.exe, version: 15.23.20070.19033, time stamp: 0x58a745fb

Faulting module name: ntdll.dll, version: 6.3.9600.16502, time stamp: 0x52c35a76

Exception code: 0xc0000008

Fault offset: 0x0003bcdc

Faulting process id: 0x2cf8

Faulting application start time: 0x01d292109bfb33a9

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: dad27126-fe03-11e6-80d0-00155d90bee1

Faulting package full name:

Faulting package-relative application ID:

Anybody else hit that particular issue? How can we engage Adobe to look into this?

Thank you!

Mathieu

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