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A
Anonymous
January 3, 2019
Question

ADOBE READER

  • January 3, 2019
  • 1 reply
  • 499 views

Hello folks, I attempted to update the reader application on my computer.  The update failed.  One option listed was to uninstall and then re-install reader.  I uninstalled the program and removed traces with CCleaner.  The program does not show up on my computer, yet when I try to re-install reader I get a message, "Newer Version Already Installed on your computer and the installation fails".  Anyone have suggestions?  Thank You!

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    1 reply

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 3, 2019

    Use this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    A
    Anonymous
    January 3, 2019

    Thank you for the suggestion. Unfortunately the uninstall tool installed

    fine, ran and indicated ADOBE had been removed. I restarted my computer as

    instructed. I again attempted to download the reader with the same result

    "Newer version already installed" and install failed. Reader does not show

    up on my list of programs on my computer, or when I search for programs.

    Any other suggestions? I really appreciate the help.

      try67
      Community Expert
      try67Community Expert
      Community Expert
      January 3, 2019

      After uninstalling, did you also use the cleaner tool?

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