Adobe Reader 18.011.20038 Crashes When first opened

Question

Adobe Rader 18.011.20038 crashes when first opened. I check the event log and this is what is showed. I have uninstalled and re-installed and that will fix the issue for a few days but it always starts crashing evently. I have this issue with multiple PC.

Faulting application name: AcroRd32.exe, version: 18.11.20038.5321, time stamp: 0x5a8eec86

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18895, time stamp: 0x5a4b125e

Exception code: 0x40010006

Fault offset: 0x00015608

Faulting process id: 0x1cd4

Faulting application start time: 0x01d3b00e5d3a6152

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 9de24c2d-1c01-11e8-8291-509a4c18d4ad

Faulting package full name:

Faulting package-relative application ID:

AkanchhaS8194121 · Answer

Hi Phillipd,As mentioned above, that the application is still crashing even after reinstalling it. So would you please use the cleaner tool to uninstall the application once and see if that makes any difference? Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and download it from- Adobe Acrobat Reader DC Install for all versions If that doesn't work then, you may refer to the related thread- DC crashing again during scanning and share the crash logs with us on the email shared in private message.Regards,Akanchha

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