Adobe Reader 2017.009.20058.37826 Not downloading latest update

Hi,

When we select to Check for Updates in Adobe Reader DC, it offers for download only the current version that we have which is 2017.009.20058.37826. It proceeds to download it and will run through the installer and stay on its current version. I have confirmed via a packet trace that it is downloading the update from the Akamai content distribution service after checking in with the adobearm URL.

The log for the installer is pasted below. due to the environment the option of uninstalling the client completely and installing the latest version is not an option. We need to get the updater working. Can anyone help?

[2017-12-01 16:28:12:0121] Adobe ARM 1.824.24.5926 logging started.
[2017-12-01 16:28:12:0163] ProductCode: {AC76BA86-7AD7-FFFF-7B44-AC0F074E4100}
[2017-12-01 16:28:12:0164] ProductName: Adobe Acrobat Reader DC MUI
[2017-12-01 16:28:12:0164] ProductVersion: 17.009.20058
[2017-12-01 16:28:12:0164] ProductUACPatching: disabled
[2017-12-01 16:28:12:0297] Using registered preference AUTO_ALL
[2017-12-01 16:28:12:0879] MDOV
[2017-12-01 16:28:12:0879]    Error Code: 1615

[2017-12-01 16:28:12:0880] New file object: AcroRdrDCUpd1800920050_MUI.msp
[2017-12-01 16:28:14:0403] User exited
[2017-12-01 16:28:14:0636] ARM returns ERROR_SUCCESS
[2017-12-01 16:28:14:0636] Adobe ARM 1.824.24.5926 logging finished.

[2017-12-01 16:28:27:0623] Adobe ARM 1.824.24.5926 logging started.
[2017-12-01 16:28:27:0691] ProductCode: {AC76BA86-7AD7-FFFF-7B44-AC0F074E4100}
[2017-12-01 16:28:27:0691] ProductName: Adobe Acrobat Reader DC MUI
[2017-12-01 16:28:27:0691] ProductVersion: 17.009.20058
[2017-12-01 16:28:27:0691] ProductUACPatching: disabled
[2017-12-01 16:28:27:0839] Using registered preference AUTO_ALL
[2017-12-01 16:28:28:0749] MDOV
[2017-12-01 16:28:28:0749]    Error Code: 1615

[2017-12-01 16:28:28:0750] New file object: AcroRdrDCUpd1800920050_MUI.msp
[2017-12-01 16:28:41:0736] Newer version ARM update is not available
[2017-12-01 16:28:57:0556] InstallProductMsp...
[2017-12-01 16:28:57:0556]    file - C:\ProgramData\Adobe\ARM\Reader_17.009.20058\AcroRdrDCUpd1800920050_MUI.msp
[2017-12-01 16:28:57:0556]    args - ARM_EXECUTION=YES
[2017-12-01 16:29:21:0112] Installation returned ERROR_SUCCESS
[2017-12-01 16:29:21:0118] *** Product after installation ***
[2017-12-01 16:29:21:0120] ProductCode: {AC76BA86-7AD7-FFFF-7B44-AC0F074E4100}
[2017-12-01 16:29:21:0120] ProductName: Adobe Acrobat Reader DC MUI
[2017-12-01 16:29:21:0120] ProductVersion: 17.009.20058
[2017-12-01 16:29:21:0120] ProductUACPatching: disabled
[2017-12-01 16:29:23:0593] User exited to finish
[2017-12-01 16:29:24:0004] ARM returns ERROR_SUCCESS
[2017-12-01 16:29:24:0004] Adobe ARM 1.824.24.5926 logging finished.