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Arne25398297eimo
Participant
May 3, 2024
Question

Adobe reader 24.1.20643.0 crashing 0xc0000005

  • May 3, 2024
  • 1 reply
  • 5122 views

Hello, 

We have noticed that the latest version of Adobe Reader does not start anymore.

In the evenviewer we get a 0xc0000005 exception:

 

Faulting application name: AcroRd32.exe, version: 24.1.20643.0, time stamp: 0x660890ed
Faulting module name: AcroRd32.dll, version: 24.1.20643.0, time stamp: 0x660890e7
Exception code: 0xc0000005
Fault offset: 0x001c2538
Faulting process id: 0x0x5350
Faulting application start time: 0x0x1DA9D382E523523
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: b2f7c470-9590-4274-be2a-cf87b52ac3ae
Faulting package full name:
Faulting package-relative application ID:

 

We discoverd the issue appears on devices with Macroview DMS installed.  Is this a know error?  Does a fix exist for this error?

 

Kind Regards,

 

Arne

 

    This topic has been closed for replies.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 3, 2024

    What is your OS and version? Does this only occur with computers where Marcroview DMS is installed? What happens when you uninstall Marcoview DMS?

    ABAMBO | Hard- and Software Engineer | Photographer
    A
    Arne25398297eimoAuthor
    Participant
    May 5, 2024

    Hi Adambo,

     

    OS is Windows 11 23H2 (22631.3447).  

    Installation of Macroview is the latest version 9.9.26.  When Macroview DMS is uninstalled, Adobe Reader is working again.  

    Today I got the a message in the security center that is was forbidden for adobe to create a child process that points to macroview.  tests have showed that renaming the macroview plugins extension in the adobe installation directory, causes adobe to run again.

    M
    Matthew37512407mhug
    Participant
    May 20, 2024

    Seeing the same crash error but doe not have Macroview installed on version 2024.002.20759, installed on windows 2019 server

    ExceptionAddress: 5f8ed6d5 (AcroRd32!DllCanUnloadNow+0x002324a5)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 00000280
Attempt to read from address 00000280

PROCESS_NAME:  AcroRd32.exe

READ_ADDRESS:  00000280 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

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