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Dr__Lumbi
Participant
November 9, 2016
Question

Adobe Reader app suddenly disappears on my iPad

  • November 9, 2016
  • 1 reply
  • 282 views

My Adobe Reader app on my iPad suddenly disappeared when I connected it to my Windows Pc to transfer a document. I have lost all my documents and I desperately need them. What went wrong and what should I do?

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1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
November 9, 2016

Hi Dr.Lumbi,

I assume, it could be a possibility that the icon for the Adobe Reader has been removed (by mistake) from the main menu.

As mentioned above, Adobe Reader application suddenly disappeared when connected to Windows Pc, ideally it shouldn't happen as there isn't any compatibility issue between iOS and windows devices.

I would suggest you to try downloading the Adobe Reader application again from the App store (using same Adobe i.d) and see if that works.

Please do check the Document Cloud storage as well to see if you have saved your file there (or somewhere else) for back up.

Regards,

Akanchha

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