Adobe Reader 'Attach to Email' is not working

Forum|Forum|15 years ago
March 26, 2011
3 replies
68938 views

I have a client that is running Windows 7 and when opening a PDF with Adobe Reader is unable to use the "Attach to Email" function. We tried this with Adobe X, Adobe 9.3, Adobe 9.4.2. None of these will work. An error occurs: "Acrobat is unable to connect to your email program." We get the same error on any of these versions. For some reason Adobe 9.3.4 upgrade does not install with 9.3, where I read in a resource discussion that this version should work ion Windows 7.

Adobe Reader X seems to be a known issue with Windows 7 for this problem. My client recently upgraded from Windows XP and did not have this problem on that OS. A current work-around is to save the PDF then attach it to an email, but she would greatly prefer to use the Attach to Email function within Adobe Reader without having to save the PDF and manually attach it.

Thanks for any help!

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Correct answer Fraido84

Not working reliably for me on Windows XP with Office 2007. I was testing this with one of our users, but after trying this half a dozen times, the user only received one of them.

I found a solution:

open regedit and found the KEY

HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail. You will find 2 or more key like "windows mail" "outlook" etc...

You have to erase all the key but not the one of you REAL mail client.

For example if you use Outlook you have to leave only the Outlook KEY.

In that way I solve that problem on Acrobat Reader X installed on Windows 7 64bit with Outlook 2010 as e-mail client.

A

Anonymous

why not working

A

AdobeHelpMe25Author

Participant

I will have our user try it with protected mode off and report back, but this is also an issue with other versions of Adobe Reader. Thanks for the suggestion.

A

Anonymous

This issue might be related to the Adobe Supported email clients. It would be great if you could share with me some machine specific details so that we can dig deep into the issue.

1) Which default email client was the user using when the Machine was XP? Which default email client is the user using now that the machine has been upgraded to Win7?

2) Is the Machine 32 bit or 64bit?

3) Is the email client (if it is Outlook) 64bit?

Thanks in advance

- Abhilasha.

A

AdobeHelpMe25Author

Participant

1) The email client is the same for the old WinXP install and the new Win7 install. Both are Lotus Notes 8.5. Lotus Notes is set to the default email client.

2) Both old XP and new Win7 installs are 32 bit.

3) Email client is Lotus Notes 8.5, 32 bit.

Thanks!