Adobe Reader can't open signed pdf files after update to latest version

Question

Good day! After update Adobe Reader DC i can't open my signed pdf file.

Faulting application name: AcroRd32.exe, version: 21.1.20140.30039, time stamp: 0x6030864c
Faulting module name: PPKLite.api, version: 21.1.20140.30039, time stamp: 0x60308551
Exception code: 0xc0000005
Fault offset: 0x000a402f
Faulting process id: 0x3f00
Faulting application start time: 0x01d70a92b4ab9f29
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api
Report Id: cf13852d-07c3-4f1c-8dac-825735f9a60f

absethi17096557 · Answer

Hi,

Thank you for your patience.

Adobe released an update to Adobe Acrobat Reader that addresses the crash.

Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates.

You may also download the latest patch from here:

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe3.html#dccontinuousfebtwentytwentyoneqfe3

For more information on updates, please refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Let us know how it goes.

Thanks,

Abhinav Sethi

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