ADOBE READER CAUSES MY PC TO CRASH. Please help...
Hi,
I'd appreciate any help here.
I'm using Adobe Reader for work purposes and lately I'm completely unable to use it due to repeated BSOD errors caused by even clicking a single click on PDF file in order to preview it in Windows Explorer.
The error I'm receiving is Kernel Trap Mode.
I'm using a Dell Inspiron 15, 3000 series with Windows 10 64 bits installed.
I have an Intel Core i7-5500 @ 2.4GHz with 8GB RAM.
I have the following details about my error:
| Log Name: | System |
| Source: | Microsoft-Windows-Kernel-Power |
| Date: | 03/05/2017 09:59:51 |
| Event ID: | 41 |
Task Category: (63)
| Level: | Critical |
| Keywords: | (70368744177664),(2) |
| User: | SYSTEM |
| Computer: | BooPC |
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
| <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> | |
| <EventID>41</EventID> | |
| <Version>4</Version> | |
| <Level>1</Level> | |
| <Task>63</Task> | |
| <Opcode>0</Opcode> | |
| <Keywords>0x8000400000000002</Keywords> | |
| <TimeCreated SystemTime="2017-05-03T06:59:51.071062700Z" /> | |
| <EventRecordID>10094</EventRecordID> | |
| <Correlation /> | |
| <Execution ProcessID="4" ThreadID="8" /> | |
| <Channel>System</Channel> | |
| <Computer>BooPC</Computer> | |
| <Security UserID="S-1-5-18" /> |
</System>
<EventData>
| <Data Name="BugcheckCode">127</Data> | |
| <Data Name="BugcheckParameter1">0x10</Data> | |
| <Data Name="BugcheckParameter2">0x80050033</Data> | |
| <Data Name="BugcheckParameter3">0x1506f8</Data> | |
| <Data Name="BugcheckParameter4">0x51ad1da6</Data> | |
| <Data Name="SleepInProgress">0</Data> | |
| <Data Name="PowerButtonTimestamp">0</Data> | |
| <Data Name="BootAppStatus">0</Data> | |
| <Data Name="Checkpoint">0</Data> | |
| <Data Name="ConnectedStandbyInProgress">false</Data> | |
| <Data Name="SystemSleepTransitionsToOn">4</Data> | |
| <Data Name="CsEntryScenarioInstanceId">0</Data> |
</EventData>
</Event>
Again, would appreciate any help here, since apparently I can't reach Adobe for help other than this forum.
Thank you,
Elad
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