Skip to main content
Participant
June 16, 2023
Question

Adobe Reader crash on Launch

  • June 16, 2023
  • 3 replies
  • 3388 views

Adobe opens a white window then closes. This is the error on Event Viwer

 

Faulting application name: Acrobat.exe, version: 23.3.20201.0, time stamp: 0x647c0918
Faulting module name: Acrobat.dll, version: 23.3.20201.0, time stamp: 0x647c08fa
Exception code: 0xc000041d
Fault offset: 0x00000000003599bb
Faulting process id: 0x3e74
Faulting application start time: 0x01d9a06a1fa4a7cb
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: a0590073-3e3d-4b43-9efa-53d19e3c1f80

 

Its affecting multiple users at the company. Windoes 10 22H2

This topic has been closed for replies.

3 replies

Meenakshi_Negi
Legend
June 19, 2023

Hi luisr76086591,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Participant
June 26, 2023

The re install work for some computers but other doesnt, some users call everyday. SO it works for a day or 2 and then it crashes again

Participant
August 30, 2023

Is there anything further to this? I have a user that received an update for Acrobat on the 25th of this month and now has this same problem. I went through the entire uninstall, clean and reinstall with no resolution. The app just crashes over and over. Event log shows the following:

Faulting application name: Acrobat.exe, version: 23.3.20284.0, time stamp: 0x64e04c1e
Faulting module name: Acrobat.dll, version: 23.3.20284.0, time stamp: 0x64e04c01
Exception code: 0xc000041d

JR Boulay
Community Expert
Community Expert
June 19, 2023

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
Abambo
Community Expert
Community Expert
June 19, 2023

This is on your company network and managed computers? What happens when you start Acrobat as an admin?

ABAMBO | Hard- and Software Engineer | Photographer