Adobe Reader crash on Launch

Forum|Forum|2 years ago
June 16, 2023
3 replies
3388 views

Adobe opens a white window then closes. This is the error on Event Viwer

Faulting application name: Acrobat.exe, version: 23.3.20201.0, time stamp: 0x647c0918
Faulting module name: Acrobat.dll, version: 23.3.20201.0, time stamp: 0x647c08fa
Exception code: 0xc000041d
Fault offset: 0x00000000003599bb
Faulting process id: 0x3e74
Faulting application start time: 0x01d9a06a1fa4a7cb
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll
Report Id: a0590073-3e3d-4b43-9efa-53d19e3c1f80

Its affecting multiple users at the company. Windoes 10 22H2

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi luisr76086591,

Thank you for reaching out, and sorry about the trouble caused.

Try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Let us know how it goes.

Thanks,

Meenakshi

L

luisr76086591Author

Participant

The re install work for some computers but other doesnt, some users call everyday. SO it works for a day or 2 and then it crashes again

G

GeneralMuse

Participant

Is there anything further to this? I have a user that received an update for Acrobat on the 25th of this month and now has this same problem. I went through the entire uninstall, clean and reinstall with no resolution. The app just crashes over and over. Event log shows the following:

Faulting application name: Acrobat.exe, version: 23.3.20284.0, time stamp: 0x64e04c1e
Faulting module name: Acrobat.dll, version: 23.3.20284.0, time stamp: 0x64e04c01
Exception code: 0xc000041d