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T
teddyd40786348
Participant
May 16, 2019
Question

Adobe reader crashes after May 14th 2019 update

  • May 16, 2019
  • 2 replies
  • 2865 views

Adobe reader crashes after May 14th 2019 update

    This topic has been closed for replies.

    2 replies

    孝
    孝男山94108315
    Participant
    May 29, 2019

    yes.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 17, 2019

    Hi Teddy,

    Sorry to hear that.

    Could you please provide more details about the issue as asked below?

    - Does the application crashes on launch or opening a PDF?

    - Did you try once to reboot the machine after the update?

    - Are you on Windows or Mac? What is the OS version?

    Try once the troubleshooting steps provided here Resolve Acrobat DC intermittent crashes on Windows if you are using Windows machine.

    If that does not help, try removing the application using the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reboot the machine.

    Then re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Meenakshi

    willliamstoa
    willliamstoa
    Participating Frequently
    May 17, 2019

    Hi Meenakshi!

    I've been experiencing the same thing today. I'm trying to launch the adobe acrobat DC app but it crashes in less than 20 seconds.

    It was not happening yesterday, but today I can't launch either the Acrobat DC or the adobe Reader.

    Answering your questions:

    1. I was trying to launch booth applications, one at a time;

    2. I rebooted again after the problem occurred. I don't know exactly when the app was updated, because it happens automatically. 

    3. MAC OS High Sierra: 10.13.6.

    The Adobe Acrobat DC version: 19.010.20099 (19.010.20099).

    If you need anything else, let me know.

    Thanks,

    Williams.

    V
    Adobe Employee
    vdobhal
    Adobe Employee
    May 20, 2019

    Hi willliamstoa​,

    Thanks for reporting the issue. It seems your applications are not updated. Could you pls. apply the updates on both and let us know the results.

    Thanks,

    Vinod

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