Adobe Reader crashes for an end-user. "Faulting application name: RdrCEF.exe".
I can't find an official support channel at all, so I'm posting here. There is an end user in my domain who is experiencing crashes w/ Adobe every now and then. In her event viewer is,
"Faulting application name: RdrCEF.exe, version: 24.2.20933.0, time stamp: 0x668ee8a3
Faulting module name: KERNELBASE.dll, version: 10.0.19041.4648, time stamp: 0xc655de20
Exception code: 0xc06d007e
Fault offset: 0x00140d72
Faulting process id: 0x3c3c
Faulting application start time: 0x01dae2b46467f159
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\acrocef_1\RdrCEF.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c8d78f49-6e05-4352-a19d-d1a791bf3e15
Faulting package full name:
Faulting package-relative application ID: "
I have tried deleting Reader completely w/ BCUninstaller and then reinstalling the application. Did not work. I tried adding an exclusion to the Adobe folder in my edr's exclusions list. Did not work. The user does have Acrobat X installer on their PC, but I'm not sure if that has anything to do with these crashes. I also have crash dumps, but I didn't realize I have no one to submit them to when I enabled them... No official support channel after all.
Not really sure what to do here. Any advice is welcome. No one else in the domain is experiencing issues w/ Adobe Reader.
It is completely up-to-date.
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