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amandamd21
Participant
December 7, 2016
Question

Adobe Reader crashes on sign-in

  • December 7, 2016
  • 1 reply
  • 463 views

I have tried Adobe Reader DC and Adobe XI. I use Windows 7 as my OS. I've tried the registry key fixes and the additional Cache folder fix....but nothing works. It only crashes when I sign in. I don't get an error code. All I see is the Windows message that something in Adobe Reader has malfunctioned and I'll be notified when the problem is fixed.

It only does this when I try to sign in and this happens with both versions of Reader. I need to be able to sign in so I can sign my documents at home and send them into my office when I'm away. Please help.

Thank you,

Amanda

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    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    December 7, 2016

    Hi amandamd21,

    Please try to run cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  on your system and then restart your system.

    Then try to install the application from this link : Adobe - Adobe Acrobat Reader DC Distribution 

    Let us know if issue still persists.

    Regards,

    Meenakshi

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