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Anonymous
February 11, 2019
Question

Adobe Reader crashes when opening

  • February 11, 2019
  • 1 reply
  • 279 views

Adobe Reader installed on a Windows Server 2016 is crashing with a message "Adobe Acrobat Reader has stopped working."

I have uninstalled and reinstalled Adobe Reader.

I have uninstalled Adobe Reader, then ran the Adobe Cleaner utility. I then restarted the server and installed Adobe Reader.

I created a new user profile and tested Adobe Reader.

I used the Repair option from Control Panel.

None of the above resolved the issue. Ideas?

    This topic has been closed for replies.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 11, 2019

    Hello Patrick.shirton,

    I am sorry for the trouble you had with Adobe Reader, please reboot the machine and navigate to Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced)>and turn off 'Enable Protected Mode at startup' and 'Enhanced Security'>Click OK and restart the application and check.

    Note: Disabling Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

    I have also shared the steps to collect the crash logs of the machine by direct/private message. Please check the email inbox and share the log files in the same direct message.

    Thanks,

    Anand Sri.

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