Skip to main content
sherrym35250111
sherrym35250111
Participant
April 18, 2023
Question

adobe reader crashing

  • April 18, 2023
  • 1 reply
  • 525 views

filed 2022 taxes on line with turbotax.  when i click on download/print adobe reader crashes.  I restarted the mac and it keeps happening.  i have tried countless times.  what do i do?

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
April 19, 2023

Hi sherrym35250111,

 

Thank you for reaching out.

 

As you are experiencing the crash issue, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html. 

 

If that does not help, try reinstalling the application using the following steps:

 - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

- Reboot your machine and install the application from this page: https://get.adobe.com/reader/enterprise/. 

Also, confirm whether you are using the work or personal machines.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices