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This Rough Magic
Participant
September 5, 2017
Answered

Adobe Reader crashing on print

  • September 5, 2017
  • 3 replies
  • 47682 views

I am trying to print from the latest free download of acrobat pro dc. I'm trying to print to a Konica 580.

However the program "stops working" each time I try to print.

The error message is simply that the program has stopped working, no specific error message.

Printing to the Konica is fine from other programs.

I'm hoping someone can help as I'm a bit stuck!

Thanks

This topic has been closed for replies.
Correct answer Adorobat

Please try removing all the traces of Reader on your computer using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine then.

And, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Reboot the machine once again and try to print.

3 replies

A
Adrian25083389ukfh
Participant
February 20, 2024

try reinstalling the printer driver

T
tanrads
Participant
June 15, 2020

I've tried this several times and program is still crashing.

Edit - Preferences - crashes

Print - crashes

How can I roll back to the version prior to the latest update?

 

OS Windows 10

swapnilsrivastava
Community Manager
swapnilsrivastavaCommunity Manager
Community Manager
June 15, 2020

Hi There,

 

Thanks for reporting your issue here.

Can you help identify the issue, that you're facing :

  1. Acrobat/Reader version installed & Subscription (Pro/Standard/Trial)
  2. Windows 10 is liscenced? Pro/Home/Business
  3. Is the issue reproducible for a singe file or all files?
  4. Is the issue recently started or has been occuring from a long run?

 

As a possible fix for the issue, please try the below steps :

 

Regards,

Swapnil Srivastava

E
Em5C23
Participant
May 20, 2021

None of these solutions work. Even trying to open the preferences menu crashes the program. Please advise.

    Adorobat
    Adorobat
    Participating Frequently
    September 5, 2017

    Hi This Rough Magic,

    Based on the issue description mentioned above, Adobe Reader is crashing when trying to print, is that correct?

    Could you please try following troubleshooting steps:

    1- Check if you are running the latest version of Reader, click Check for Updates under Help.

    2- Try printing as image- here are the steps on how to: Print PDF as image | Adobe Acrobat, Reader

    3- If that doesn't work, print after disabling protected mode: launch Reader > click Edit > Preferences > under Security ( Enhanced ) > uncheck the box Enable Protected Mode at startup

    Relaunch Reader and try again.

    Would it be possible if you can share the dot version of Reader installed on the machine?

    Identify the product and its version for Acrobat and Reader DC

    And, the operating system you have on the machine- Mac/Windows?

    Let us know how it goes.

    Shivam

    T
    This Rough MagicAuthor
    Participant
    September 6, 2017

    i have installed adobe reader with multiple versions.

    any menu item, such as preferences, it crashes. try and print it crashes.

    this is with any version after 9.0

    its not in protected mode.

    its running on windows 10 pro

    any ideas on what to do next?

    Adorobat
    AdorobatCorrect answer
    Participating Frequently
    September 7, 2017

    Please try removing all the traces of Reader on your computer using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine then.

    And, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    Reboot the machine once again and try to print.

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