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LasagnaForBrains
Participant
October 2, 2018
Answered

Adobe Reader Creating "GPUCache" Folder

  • October 2, 2018
  • 14 replies
  • 19708 views

It appears that every time I open a PDF with Adobe Reader DC (ver, 2019.008.20071) it creates a "GPUCache" folder. This just started happening with this update and it happens on several computers. Is there anyway to prevent this folder from being created? I work with thousands and thousands of PDFs a day, and this folder is going to cause massive issues for my company.

    This topic has been closed for replies.
    Correct answer Sunil_Soni

    Hello everyone,

    We have released fix of the issue officially. Kindly update application via Help -> Check for update...

    Kindly share your observations after applying the patch.

    -Regards

    Sunil Soni

    Adobe Acrobat Team

    14 replies

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    I like naps
    I like naps
    Participant
    October 4, 2018

    This was just reported to our IT group by two people in our org.

    They are using Adobe Acrobat DC

    When opening PDF's from the network drive, GPUCache folder is created in the shared drive location the PDF was opened from.

    Normally this wouldn't be an issue as the folder is easily deleted. However, the directories the PDF's live in, and are worked out of, are shared with a third party. When they see the unknown GPUCache folder, it throws alarms and rejects our data share.

    This seems to coincide with the recent Adobe updates as it has not been observed prior to this week.

    I am on with Adobe phone support  hoping for a quick answer to this currently.

    kennl5580743
    kennl5580743
    Participant
    October 4, 2018

    I work in a company where we have several Windos 2012 R2 servers with Adobe Reader DC (ver, 2019.008.20071) installed, and several of our users are having the same problem.

    Can you please provide us with a link to an earlier version which we can reinstall, to solve this problem.

    Sunil_Soni
    Adobe Employee
    Sunil_Soni
    Adobe Employee
    October 3, 2018

    Hi LasagnaForBrains

    Please update us with your findings as per given suggestion.

    -Regards

    Sunil Soni

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 2, 2018

    Hello LasagnaForBrains,

    We're sorry for the trouble you had with Adobe Reader. Would you mind sharing the location of the GPUCache folder created?

    Is it a Mac or Windows machine and what is the version of the OS installed?

    Remove Adobe Reader once using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    You may try the suggestion from the following Adobe discussion for similar issue Adobe CC Desktop App creating GPU Cache folder

    Let us know how it goes and share your findings.

    Thanks,

    Anand Sri.

    L
    LasagnaForBrainsAuthor
    Participant
    October 2, 2018

    The folder is being created in the same folder that the PDF exists in. This can be anywhere from my Desktop to a network drive. I have yet to come across a PDF file where it doesn't do this.

    I've already read through every forum post that involves the GPUCache folder, but none of them apply to me as they are software specific and none apply to Reader.

    I will try your suggestion of removing and re-installing.

    L
    LasagnaForBrainsAuthor
    Participant
    October 2, 2018

    Oh, and it's Windows 7 and 10.

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