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Enrico5E15
Participant
October 14, 2020
Question

Adobe reader DC 20.12.20048 crashes after selecting Fill&Sign

  • October 14, 2020
  • 3 replies
  • 896 views

Hello, adobe reader crashes 9 time out of 10 when selecting Fill&Sign.

Quick explanation, i open a document in Adobe, select Fill&Sign and after selecting the spot of the document where i want to place the comment Adobe crashes.

Here is the log of the event viewer:

Faulting application name: AcroRd32.exe, version: 20.12.20048.6926, time stamp: 0x5f5b9532
Faulting module name: Annots.api, version: 20.12.20048.6926, time stamp: 0x5f5b9273
Exception code: 0xc0000005
Fault offset: 0x00039eb4
Faulting process id: 0x1c24
Faulting application start time: 0x01d6a209d9e3913c
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api
Report Id: 3f29b64e-20b1-4f70-8353-01d01fafeaf7
Faulting package full name:
Faulting package-relative application ID:

 

Here is the dump file: https://drive.google.com/file/d/1O4xhkXKHhycxqpe_PUilf_MvLJi5fEES/view?usp=sharing

 

Thanks in advance,

Enrico

This topic has been closed for replies.

3 replies

K
kwong
Participant
November 17, 2020

I am also seeing this issue with version 20.12.20048

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exphose
Participant
October 28, 2020

We are seeing this happen on other systems as well but with Adobe Acrobat Standard DC, the full version:

 

Faulting application name: Acrobat.exe, version: 20.12.20048.6926, time stamp: 0x5f5b9602
Faulting module name: Annots.api, version: 20.12.20048.6926, time stamp: 0x5f5b9273
Exception code: 0xc0000005
Fault offset: 0x00039eb4
Faulting process id: 0x1288
Faulting application start time: 0x01d6ad4325c0f974
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Report Id: 1576bc48-2bd5-42d3-8988-baadc3e9f6f5
Faulting package full name:
Faulting package-relative application ID:

 

 

It seems to happen when the user is adding highlights or text to a PDF (which creates comments) so there's something up with comments/signatures that's causing it.  Trying to identify if it's just on certain documents or not as it's somewhat random.

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Enrico5E15Author
Participant
November 3, 2020

We managed to make some try, it seems that occours mostly when connected to the office network. The issue appear randomly on every files, these files are saved locally on the computer, not in any network folder. When disconnected form the office network, adobe seems to be more stable, and errors are less frequent.

    E
    Enrico5E15Author
    Participant
    October 23, 2020

    No one can help me?

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