Adobe Reader DC 2018.009.20044 very slow when opening password protected PDF on Terminal Server (windows 2008r2)
The Terminal Server hat 50 connected Users.
When opening a not password protected file, it goes fast. When the document is password protected, 30 seconds.
What it tried until now:
- Remove all plugin files from C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins
- deactivate protected mode
- tried to work with ProtectedModeWhitelistConfig.txt file + registry HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown bUseWhitelistConfigFile=0 key
"
FILES_ALLOW_ANY = c:\*
EVENTS_ALLOW_ANY = MS*
REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
REG_ALLOW_ANY = HKEY_CURRENT_USER\*
REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
REG_ALLOW_ANY = HKEY_USERS\*
REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
"
when activating logging, seems to work:
[02:21/11:24:47] Adobe Reader Protected Mode Logging Initiated
[02:21/11:24:47] Found custom policy file: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\ProtectedModeWhitelistConfig.txt
[02:21/11:24:47] Adding custom policy: FILES_ALLOW_ANY = c:\*
[02:21/11:24:47] Adding custom policy: EVENTS_ALLOW_ANY = MS*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_CLASSES_ROOT\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_USER\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_LOCAL_MACHINE\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_USERS\*
[02:21/11:24:47] Adding custom policy: REG_ALLOW_ANY = HKEY_CURRENT_CONFIG\*
[02:21/11:24:48] Unexpected CreateKey for: \REGISTRY\MACHINE\Software\Adobe
[02:21/11:24:48] Real path: \REGISTRY\MACHINE\SOFTWARE\Wow6432Node\Adobe
[02:21/11:25:00] Invalid path: \Device\HarddiskVolume1\Users\admin_sainte\AppData\Local\Adobe\Acrobat\DC\
[02:21/11:25:00] Invalid path: \Device\HarddiskVolume1\Users\admin_sainte\AppData\Local\Adobe\Acrobat\DC\
[02:21/11:25:00] Invalid path: \Device\HarddiskVolume1\Users\admin_sainte\AppData\Local\Adobe\Acrobat\DC\
[02:21/11:25:20] Exit Code:1
but still slow.
I don't have a clue what i still can try?
Anyone had the same problem?
Any kind of help appreciated.
