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hillsralive
Participant
December 20, 2018
Question

Adobe Reader DC 2019 closes after a few seconds

  • December 20, 2018
  • 7 replies
  • 25619 views

Adobe Reader DC 2019 has started closing after being open for just a few seconds. I've uninstalled, used the cleaner, reinstalled and there is no change. What do I do?

This topic has been closed for replies.

7 replies

D
debbiealston25
Participant
April 22, 2021

I went onto support for this problem.  He opened and updated Creative Cloud - all working fine now.

    M
    Manou5C3A
    Participant
    April 22, 2021

    exactly that! I've been having it since a week, all of a sudden, every pdf would close on me.

     

    Opening/updating creative cloud works! Thanks debbiealston25 😄

    Z
    Zijian5DC5
    Participant
    April 11, 2021

    Tried everything, none of them worked. So, if you are in an hurry situation like your work need to be done tomorrow or today. just open the .pdf file by any browser.

    N
    Nabeel0D4C
    Participant
    January 12, 2021

    i battled for a while and nothing worked, uninstalled, and reinstalled

     

    finally i went to properties,shortcut, advanced, tick run as administrator, WORKED!

    doesnt close anymore...

    K
    krishnaa0205
    Participant
    March 18, 2021

    Thanks Nabeel and others for sharing, I tried all the above solutions, I am on Win10, legal version, when everything failed, tried Nabeels suggestion too, went to the Desktop icon of Adobe Reader, right click > Properties > Shortcut > Advanced and Ticked on the radio button for run as admin, still getting the same result, please help

      D
      default42rvvvfod6ts
      Participant
      March 24, 2021

      Me too right clicked > Properties > Shortcut > Advanced and Ticked on the radio button for run as admin, still getting the same result, please help.

      What infuriates me is this problem has apparently been around a long time and we are just ignored!

      D
      dphillips1965&msn.com
      Participant
      April 29, 2020

      I get the same problem and the preferences fix didn't work. This is not ideal but the only way I can stop it happening is to turn off the WiFi button on the laptop and then turn back on when finished

      G
      Grace I.
      Participant
      January 14, 2020

      I had the same problem, until I installed the latest Windows Updates.  Seemed to help for the time being.

      X
      XPGH
      Participant
      December 20, 2018

      I have to exact same problem. I have another computer running Windows 7 that does not do this with the same exact version of Adobe Reader. This occurred with the latest update of Reader. I have uninstalled, used the "cleaner", reinstalled, with no success. Start-up in protected mode does not help.

      Thanks in advance

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        December 20, 2018

        Hello Hillsralive,

        We're sorry for the inconvenience caused to you, are you on Windows or Mac machine and what is the version?

        If you have security software installed(Assuming you are on Windows machine), please disable it for testing purpose and check the functionality of Adobe Reader.

        Reboot the machine and if Adobe Reader is not crashing on launch, try disabling the 'protected mode at startup' from Edit>Preferences>Security(Enhanced)>Click OK, restart the application and check.

        Note: Disabling the Protected Mode is only for testing purpose, please enable it back.

        Let us know how it goes and share your observation.

        Thanks,

        Anand Sri.

          H
          hillsraliveAuthor
          Participant
          December 20, 2018

          Anand Sri,

          Neither solution worked. I disabled the anti-virus software and firewall

          and Adobe Reader DC crashed within 17 seconds. I rebooted the machine,

          reenabled antivirus and firewall and then opened Adobe Reader DC and

          unclicked start-up in protected mode. I closed and reopened the software

          and it still closed within 17 seconds.

          Next suggestion?

          By the way, I could not find a reply button in the online forum page. I

          hope you get this email.

          Thank you for your assistance,

          Jay

            AnandSri
            Community Manager
            AnandSriCommunity Manager
            Community Manager
            December 20, 2018

            Thank you Jay for sharing the details and sorry for the trouble. Are you on a Mac or Windows machine and what is the version?

            Note: Sign-in with your Adobe ID and password on Adobe forums and you will be able to see the reply button.

            For testing purpose, please create a test user profile with full admin rights and install Adobe Reader and check Adobe - Adobe Acrobat Reader DC Distribution

            Let us know how it goes and share your observation.

            Thanks,

            Anand Sri.

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