Adobe Reader DC 2021.0072.0091 constantly crashing in MacOS 11.6

Forum|Forum|4 years ago
September 22, 2021
1 reply
3028 views

After the automatic update pf Acrobat Reader DC to version 2100720091 on the 14th of September the applicatrion keeps crasing contiunously. It just stays runningv for less than 20 seconds with or without pdf files open. I have reinstalled the application but that has not resolved the issue. The automatic reporting system of Adobe does not provide any solution.

Does anyone know how can I install an older version of acrobat until the issue is resolved, since if I try to install a previous version the installer does not let me proceed, since it states that a newer version of Acrobat reader is installed in the system.

Thanks in advance.

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hello,

Thank you for reporting the issue and sorry for the trouble.

Please share the following information with us to further investigate this issue:

Crash stack/logs
What sequence of steps caused Acrobat to crash. Any video which illustrate the issue would be great.

Thanks,

Meenakshi

L

Leonardo5C06

Participant

Please download the attached file to view this post

Gravação_de_Tela_2021-09-22_às_08-31-43.zip

12397720.doc

P

Prashant.

Adobe Employee

Hi @Leonardo5C06 ,

Looks like the etoken module that you are using is not compatible with Reader. Could you please try to reinstall the latest etoken driver and then try to attach the latest module to pkcs11 module settings in Reader Preferences.

Open Preferenes->Signature – Identities & Trusted Certificates;
Select PKCS11# Modules and Tokens;
Select Attach Module and then provide the correct dylib path for your etoken.
Select your token provider's name and select Login and type the password of the token.

After that try signing.

Let us know if this helps.

Thanks,

Prashant.

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