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emilyn37566705
Participant
March 4, 2019
Question

Adobe Reader DC - App won't let me Combine Files (even tho I paid for Standard DC)

  • March 4, 2019
  • 1 reply
  • 2664 views

I paid for standard Adobe Reader DC which comes with combining PDFs, as seen here . I know the app is free, but my subscription for privileged tools is not (see image 1).

The above link was shared to me when I first flagged the issue December 02, 2018 (this was about optimize, which I thought I had paid for. I had not! Silly me. But as you can see, I paid for the organize and combine options.)

When I am on my App, it says "ADD" instead of "OPEN" underneath Combine (see image 2) and I have to go a round-about way to the web-browser to access the Combination Tool.

The browser version has proven unreliable and frustrating. Sometimes it randomly opens one of the files I am trying to combine, and then erases the progress I have made; it doesn't organize things based on file name so I must constantly re-order the files, which would be small bananas but adds to the frustration when compounded on the other issues; sometimes it just bareface gives me a tinted grey screen and refuses to go any further, freezing in a state of limbo.

And sometimes I need to combine files in locations with limited or no wifi available.

I have tried some solutions.

  • I closed and opened the program again.
  • I restarted my computer more than once.
  • I went to control panel and did the "Repair" option first.
  • I uninstalled and re-installed.
  • I installed some drivers.
  • I ran a virus scan.
  • I cleaned up some extra files.

As for the uninstalling and re-installing:

When I opened it, it had the standard free stuff (including "ADD" underneath Combine) and when I logged in, none of my privileges shifted beyond what the Free version had shown.

I tried asking the help desk and they said "try uninstalling" which I did, and their next suggestion was to try here.

So, in conclusion:

  • I paid for a subscription
  • The subscription I paid for includes combine files
  • The app won't let me combine files
  • The browser version is problematic, and I'd like the App to do it

Please help.

Is the app not working?

Why won't the Combine change from ADD to OPEN?

Is the browser literally the only way?

image 1:

image 2:

    This topic has been closed for replies.

    1 reply

    T
    Test Screen Name
    Legend
    March 4, 2019

    You paid for Acrobat Standard, as your title said? Paying for Acrobat Standard is not enough. You also have to use it. You see, Acrobat Standard is NOT an add-on for Acrobat Reader. It replaces it. So, uninstall Acrobat Reader and install Acrobat Standard; everything should come together.

    Or, you paid for PDF Pack? This IS an add-on for Acrobat Reader, and does not let you install Acrobat Standard. Have you tried using the tool? "Add" does not mean what you might think. It adds it to the toolbar, it doesn't mean you have or haven't paid.

    E
    emilyn37566705Author
    Participant
    March 20, 2019

    When I went on the free version it said "Add" on one of the services, and it redirected me to a payment page, where I dropped the money and it said I was good to go?

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