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M
Marcus5FE7
Participant
November 4, 2021
Question

Adobe Reader DC can't edit PDF

  • November 4, 2021
  • 2 replies
  • 634 views

When trying to use the "Edit PDF" function in Adobe reader it asks to upgrade to a licensed product. (Which is already purchased) When I follow the prompt to upgrade it says that it can't be upgraded because it already has a license applied. How do I get around this so I can edit PDFs?

This topic has been closed for replies.

2 replies

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 9, 2021

Hi @Marcus5FE7 

 

Hope you are doing well.

As per the issue description that you can't install the Acrobat application to use edit PDF tool. Would you mind sharing a few details to understand the issue better?

1.  What is the exact error message it shows while trying to upgrade?

2,  Windows version?

You could try to uninstall and reinsall the application:

Acrobat cleaner tool:  Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And try installing the Reader through : https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if that helps.

 

Thanks,

Harsh

M
Marcus5FE7Author
Participant
November 12, 2021

@Harsh Vardhan Pareek 

 

I attempted to uninstall and reinstall Adobe Acrobat and that did not resolve the issue. We tried to cancel out subscription and repurchase a new subscription and when attempting to activate I received this error.

 

We have the invoice of the purchase but it's still saying that we need to purchase a license. Please help resolve

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
November 29, 2021

Hi @Marcus5FE7 

Sorry for the delayed response.

If you are still facing the issue, then please check if you have purchased the subscription on a different email, because this email is not having any subscription active. From this link, you can check the active subscription: https://account.adobe.com/plans

Once you confirm the email then sign in to the Acrobat DC application and check if that works.

If that does not work then, share the email with us on a private message so that we can check the status.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.

 

Thanks,

Harsh

 

 

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
November 4, 2021

Install and use Adobe Acrobat. 

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