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PaulaCR
Participant
October 1, 2019
Question

Adobe Reader DC can't open files in Microsoft Personal Vault

  • October 1, 2019
  • 4 replies
  • 3127 views

When trying to open a Microsoft Personal Vault PDF with Adobe Acrobat Reader DC (my default application for PDF files), I get error "There was an error opening this document. Access denied". I can oprn the file with Adobe Acrobat Reader DC when the file is not in the Personal Vault and I can open the file in teh Personal Vault with Adobe Reader Touch.  However, Adobe Reader Touch does not provide all teh features I want that are in Adobe Acrobat Reader DC.  What do I need to do to get Adobe Acrobat Reader DC to open files in the Microsoft Personal Vault?

    This topic has been closed for replies.

    4 replies

    S
    szw
    Participant
    October 8, 2019

    I found two workarounds.  

    • you can open the files with MS Edge.  You can print the documents from there.
    • The way I liked better was just to copy or move the files into another folder outside the vault.  They will open then.  

    A bit of an inconvenience but at least you can get to your files until MS does something to fix the problem

      T
      Timian
      Participant
      October 26, 2019

      It doesn't sound like a Microsoft problem. If other apps can open the files then it sounds like it's a problem with Adobe Reader.

      P
      PaulaCRAuthor
      Participant
      October 27, 2019

      I agree.  Microsoft Personal Vault encrypts the files. I believe that the problem is that Adobe Reader cannot decrypt the files.  

      A
      Anonymous
      October 8, 2019

      Would love an answer/solution to this question as I'm having the same issue. Didn't know Adobe Reader Touch works with it though, so I'll try that for now.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 2, 2019

      I'm moving this question from Forum Community Help to Acrobat Reader.

       

      Nancy O'Shea— Product User & Community Expert
      Just Shoot Me
      Just Shoot Me
      Legend
      October 2, 2019

      Not sure but I would think the Vault is stopping Adobe Acrobat reader from accessing the files. You have to Allow access to your vault> I would think you do that on the One Drive, your account, settings.

       

      I would post this question over on the MS forums as it's a problem with One Drive not Reader

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