Adobe Reader DC can´t remember preferences

Question

Hi,i have a issue with adobe reader DC with preferences, when I run Reader, i sign up, and when i want to send PDF via Outlook, there is a question, what email i want to use. So i set up outlook and its okay. When i send the email with attachment and close Outlook window, program still remember settings for default client and when i hit "Send" button again, it works fine. Its for every option in preferences for example when i check "Restore last view settings when reopening documents".The problem is, when i close Reader DC and when i start it again.Every change in preferences is on default value, so i have to sign up again, when i want to send email, there is question about default email client again, and the option "Restore last view settings when reopening documents" is unchecked and thats the problem. I have to do it everytime again.I think the problem is in folder %appdata%, where the preferences for Reader are saved, because there are two files:AutoFillDefaultsdefaultHeuristicsThe first one has 0kb, and second one has 1kb. So in my opinion, reader cant write to this files. When i was findining solution, there was many advices, where is written, that i can try relocate the "preferences" folder to another, close and open reader again and the folder have to be recreated. But folder wont show up.Another solution what i found was "Run Reader DC as administrator, set the preferences, save it and close it, it should be okay now"  but again, this dont work either.I tried to reinstall, update wndows, nothing works.Its interesting that Reader XI have the same problem on this computer.FYI: Windows have lastest updates and version of Reader is 17.009.200444.Can you help me? IDK what i can do now.

arvindy · Accepted Answer

Sorry, my mistake, as administrator, i can run the program, but when i want to send mail, the adobe reader gets stuck.

In Picture im sending administrator acc, there is local user, no AD and domain.

Hi Robgryg,

You are running Adobe Reader DC in administrator mode and if you are not able to send emails, kindly follow the steps-

-Close Outlook if already running.

-Run Outlook in administrator mode (search for Outlook in window search and the right click on Outlook and select "Run as administrator").

-Now run Adobe Reader DC in administrator mode and try to send any PDF as attachment.

Kindly let us know if it helps.

Regards,

Arvind

Test Screen Name · Answer

If the value is stored with other preferences, it seems likely that if the registry is locked and the preferences can't be saved, then that value can't be saved. You'd have to try it, I don't see this issue here. But be sure you are confident with regedit, and have a full backup.

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