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Natan11
Participant
April 7, 2020
Question

Adobe Reader DC Crash

  • April 7, 2020
  • 2 replies
  • 937 views

Adobe crash with this error:

Nome dell'applicazione che ha generato l'errore: AcroRd32.exe, versione: 19.8.20071.41678, timestamp: 0x5ba32fd4
Nome del modulo che ha generato l'errore: bit4upki-store.dll, versione: 1.4.5.4, timestamp: 0x573dd6af
Codice eccezione: 0xc000000d
Offset errore 0x0000d2d4
ID processo che ha generato l'errore: 0x2d68
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d60cbe43bfc89c
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Percorso del modulo che ha generato l'errore: C:\WINDOWS\system32\bit4upki-store.dll
ID segnalazione: c1825ace-3bef-4d49-b702-08c2280c82c8
Nome completo pacchetto che ha generato l'errore:
ID applicazione relativo al pacchetto che ha generato l'errore:

 

AcroRd32.exe
19.8.20071.41678
5ba32fd4
bit4upki-store.dll
1.4.5.4
573dd6af
c000000d
0000d2d4
2d68
01d60cbe43bfc89c
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
C:\WINDOWS\system32\bit4upki-store.dll
c1825ace-3bef-4d49-b702-08c2280c82c8

 

How can I solve it?

 

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
May 20, 2020

Hi there

 

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

 

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

 

Let us know how it goes

 

Regards

Amal

Amal.
Amal.
Legend
April 15, 2020

Hi there 

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

 

If the issue still persists,  we need some more information for a better understanding: 

 

  • What is the workflow or steps you are doing that lead you to the application crash? Or is it crashing randomly?

 

As we can see that you are using an old version of Acrobat Reader (19.8.20071) please update the application to the new version 20.006.20042. Go to Help > Check for Updates. For more information please refer to the help link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html) and see if that helps

 

Let us know how it goes

 

Regards

Amal

 

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