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H
huangt53951199
Participant
November 24, 2017
Question

adobe reader DC crash when bing dict is running,

  • November 24, 2017
  • 1 reply
  • 2613 views

Adobe reader dc crash with error as below

Faulting application name: AcroRd32.exe, version: 18.9.20044.55097, time stamp: 0x59fe1dd2

Faulting module name: AcroRd32.dll, version: 18.9.20044.55097, time stamp: 0x59fe1daa

Exception code: 0xc000041d

Fault offset: 0x0002828f

Faulting process id: 0x5b34

Faulting application start time: 0x01d3653725193caa

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: dba7b1ee-9083-4955-bc7c-92b5e6bb1709

Faulting package full name:

Faulting package-relative application ID:

incompatible program: Bing Dict.

when stop Bing Dict's screen translation,then Adobe reader DC resume,

Windows :Windows 10 Enterprise 1703

Bing Dict version 3.5.3

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
November 24, 2017

Hi Huangt,

As per above-mentioned description, Acrobat Reader is crashing when bing dictionary is running, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- If that doesn't work, repair Reader by clicking "Repair Installation" under Help menu. Once repair is complete, reboot the machine and check again.

Let us know how it goes.

Shivam

H
huangt53951199Author
Participant
November 27, 2017

Dear,

I had do what you say,

Update/Repair/Reboot/Re-install. But no improvement.

This is only happened on Windows10 ,basic on Bingdict get-word online enabled.

Not only me ,but also my friends.

Thanks

Tony

Adorobat
Adorobat
Participating Frequently
November 27, 2017

Thanks. Could you try disabling protected mode by clicking Edit > Preferences > Security (Enhanced) > uncheck the box next to Enable Protected mode at startup.

Click OK > relaunch Reader and try again.

Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

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