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jusTUNEin
jusTUNEin
Participant
October 31, 2017
Question

Adobe Reader DC Crashes before opening

  • October 31, 2017
  • 1 reply
  • 1889 views

Greetings Adobe Community,

I have been running Adobe Reader DC for years on my Windows 7 computer.  Yesterday, it started crashing before opening.  I have uninstalled and reinstalled the program, with no success.  I cannot follow any troubleshooting solutions I found on the internet because the program won't open.  The error message is as follows:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    AcroRd32.exe

  Application Version:    17.12.20098.44270

  Application Timestamp:    599eb800

  Fault Module Name:    KERNELBASE.dll

  Fault Module Version:    6.1.7601.23418

  Fault Module Timestamp:    5708a7e4

  Exception Code:    c0000090

  Exception Offset:    0000c54f

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Thanks for your time and assistance!

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    October 31, 2017

    Hello Justunein,

    We apologize for the inconvinience caused, as per the description above, the Acrobat Reader DC is crashing on Windows 7 machine, Is that correct?

    Please use the Acrobat cleaner tool to remove the Acrobat Reader DC Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  || Link: http://labs.adobe.com/downloads/acrobatcleaner.html

    Restart the computer, download and install the Acrobat from Adobe - Adobe Acrobat Reader DC Distribution   || Link: https://get.adobe.com/reader/enterprise/

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    jusTUNEin
    jusTUNEinAuthor
    Participant
    November 2, 2017

    Greetings AnandSri,

    Thanks for your quick reply. I tried your suggested solution and had the same result. I still can't open Adobe Reader it is still crashing.

    I appreciate your time and assistance,

    - Justin

    T
    Tariq Dar
    Legend
    November 6, 2017

    Hi Justin,

    Sorry for the delay in response.

    Looking into the log you have quoted, it seems the issue is more operating system specific than application specific. Also, a similar discussion is present on Microsoft support site: Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community

    Would you try using the application in new user profile? Let us know if that is helpful

    -Tariq Dar

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