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C
Chris Telis
Participant
August 7, 2017
Answered

Adobe Reader DC crashes on Remote Desktop Server 2016

  • August 7, 2017
  • 2 replies
  • 6131 views

Hi,

As soon as I launch the software it crashes.

Faulting application name: AcroRd32.exe, version: 17.9.20058.37826, time stamp: 0x59595c34

Faulting module name: AcroRd32.dll, version: 17.9.20058.37826, time stamp: 0x59595c17

Exception code: 0xc0000005

Fault offset: 0x0005e5a0

Faulting process id: 0x1ce0

Faulting application start time: 0x01d30f815fcf02df

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: 56ce5d18-27aa-4734-aa3c-5d9d81371c14

Faulting package full name:

Faulting package-relative application ID:

I have found that if I add a DWORD key bProtectedMode = 0 at HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown then I am able to run the software but only if I run as administrator.

How do I run the software as a non-administrative user?

    This topic has been closed for replies.
    Correct answer Chris Telis

    After trying for several hours I tried setting the disbled protected mode through group policy and it worked.

    Now group policy sets the same reg key, which I confirmed, but it still works with GP and not the reg key.

    Either it also sets another key as well (I suppose I could open the adm template in a text editor to find out), or maybe it changes the permission of the key.

    Either way it now works and I don't much care.

    Adobe should really fix protected mode.

    2 replies

    I
    itd80610879
    Participant
    December 18, 2018

    While you didn't tell us anything in your "answer" i have found something which fixes my issue.

    I had exact the same problem, i found a few years ago online a fix.

    it worked for me with different versions of Adobe Reader, now i have used it with version:

    2019.008.20080

    I add by an policy the following Registery key:

    Hive:  HKEY_CURRENT_USER

    Key path: Software\Adobe\Acrobat Reader\DC\Privileged

    Value name: bProtectedMode

    Value type: REG_DWORD

    Value data: 0x0 (0)

    C
    Chris TelisAuthorCorrect answer
    Participant
    August 7, 2017

    After trying for several hours I tried setting the disbled protected mode through group policy and it worked.

    Now group policy sets the same reg key, which I confirmed, but it still works with GP and not the reg key.

    Either it also sets another key as well (I suppose I could open the adm template in a text editor to find out), or maybe it changes the permission of the key.

    Either way it now works and I don't much care.

    Adobe should really fix protected mode.

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