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catrionab66965114
catrionab66965114
Participant
June 11, 2019
Question

Adobe Reader DC crashes when I hit print

  • June 11, 2019
  • 2 replies
  • 8248 views

I have tried the suggestions on line which say go to Preferences on the Tool Bar but there is nothing in Tools?

Has anybody else had this problem.

The only thing that changed on my PC that might have affected it is that I added a new font yesterday

    This topic has been closed for replies.

    2 replies

    ZainAnsari
    ZainAnsari
    Participant
    June 14, 2019

    Catriona,

    Try these options.

    1. Uninstall the font and then retry to print from Adobe Reader DC.
    2. Try to install the same font on another PC and see if the problem is font or PC.
    3. If option#2 causes the same problems in another PC then try it on any other Operating System, I have mac so I can test it for you as well, if you like, to see if it's because of O.S or not.

    Thanks,

    Zain

    Design Thinking Expert, Director UX

    Experts Desk

    catrionab66965114
    catrionab66965114Author
    Participant
    June 14, 2019

    Thanks Zain

    I have uninstalled the font – at least its not showing when I go into Control Panel Appearances|Fonts

    However it might have left traces in the system

    I can open a pdf but when I try to print it crashes and when I go to tools there is nothing there

    Catriona Barry

    General Manager

    [personal information removed by moderator]

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 1, 2019

    Sad to hear it still didn't fix Catriona.

    How about giving a try by uninstalling the Reader DC and reinstalling it? If you already tried it, then user cleaner tool to remove left overs: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reinstall it through: Adobe - Adobe Acrobat Reader DC Distribution

    -Akanchha 

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 13, 2019

    Hi Catrionab,

    As mentioned, Adobe Reader crashes on printing. Does it crashes on all the files that you try to print after installing the font?

    Check with any other file, and see if that causes the crash too.

    Try disabling the following settings once, Open Reader>Edit>Preferences>Security(Enhanced)>disable "Protected mode at startup" and "Enhanced Security">OK>Reboot Reader

    Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

    Let us know the result.

    Thanks,

    Akanchha

    catrionab66965114
    catrionab66965114Author
    Participant
    June 13, 2019

    Thanks Akancha

    When I click on Preferences, Adobe Crashes (exactly same way as when I click on Print)

    I don’t know much about this but is there a connection to the .reg file which I think was involved in the font updating which I think caused the problem

    Catriona Barry

    General Manager

    [personal information removed by moderator]

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