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Malthouse Photography
Malthouse Photography
Known Participant
June 14, 2019
Question

Adobe Reader DC crashes when I interact with it.

  • June 14, 2019
  • 1 reply
  • 2028 views

Acrobat was working just fine on my machine: Windows 10 64 bit pro ver 10.0.17134.829.

Acrobat reader recently updated itself and since then I've had an odd problem. I can open a PDF and view it. I can scroll up/down with my mouse wheel and I can close the right hand tool-panel but if I try to do anything like use a menu, move the window, resize the window, maximise it... anything like that and Reader crashes and vanishes without any message.

This morning I tried uninstalling and re-downloading/installing. I have the same Acrobat ver 19.012.20034 as I did before I uninstalled it.

The problem persists.

I see mention of using an acrobat cleaner to remove it and try - but the links show that article is for Vista and is dated with an uninstall tool from 2015.

Is anyone else experiencing this issue? Has anyone else resolved it?

    This topic has been closed for replies.

    1 reply

    Malthouse Photography
    Malthouse PhotographyAuthor
    Known Participant
    June 28, 2019

    Well as nobody has ventured any thoughts I'll give an update.

    Today I've been doing a PC tune-up. I've gone through with CCleaner sorting out registry items, uninstalling apps that are no longer needed and so on.

    As part of my tune-up I also had another go at uninstall/reinstall. This time I dug out the AdobeAcroCleaner_DC2015 tool so as to remove all trace of Acrobat Reader and then I re-booted and downloaded a fresh copy of it.

    Upon install (and another re-boot) the problem is - exactly as it was.

    Of the two menus - the proper text based "menu" at the top, and the icon-based menu/tool-bar below it, I can interact with the latter.

    I can for example go to the Home/Tools/Document tabs. I can zoom in/out, hit "find" or print and switch between arrow and hand tools. I. I can even highlight and add test notes to a PDF.

    I can show and hide the toolbar to the right and left.

    What I am unable to do is use any of the "file/edit/view/window/help" in the topmost menu. I am unable to resize the window, either by dragging the border or by using the maximise icon at the top. I can't drag the window using the menu-bar to re-position it.

    Effectively I'm stuck with a Reader window that is open to a fraction of my screen size. I used to be able to drag it to my second screen if I needed but now it's pinned to my main screen.

    At this rate I shall have to uninstall it and use another PDF reader application.

    Any bright ideas at all? It's the ONLY app that's behaving in this way on my PC.

    manuel antónioc7913877
    manuel antónioc7913877
    Participant
    June 28, 2019

    Para registar este meu serviço tenho que introduzir nº de série, mas eu não tenho ainda nº de série o que agradeço a informação do mesmo a fim de poder usar este serviço, muito obrigado Manuel Carmg

    Malthouse Photography
    Malthouse PhotographyAuthor
    Known Participant
    June 28, 2019

    Manuel, I tried using the translator to understand what you said - it doesn't seem to relate to my question at all.

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