Adobe Reader DC crashes while Edit/Preferences is open...

Question

Since this morning, after the latest update, I had the following issues:

- the program freezes and suddenly crashes while the dialog box Edit/Preferences is open;

- the program does not print anymore (already posted).

The new update is creating troubles. I tried to repair the installation from /? menu. Nothing. The problems are still here.

Operanting system: Windows 10 Pro

Acrobat installato: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Versione: 21.1.20135.421056
Data di creazione: 2021/02/02
Ora di creazione: 06:49:20

Meenakshi_Negi · Answer

Hi Matteo!

Thank you for reaching out and reporting the issue.

As you are experiencing crash issues, please try the troubleshooting steps as suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

If that does not help, try uninstalling the application using the Adobe cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#windows) and reboot the machine.

Then reinstall the application from this link: https://get.adobe.com/reader/enterprise/

Let us know if the issue still occurs.

Thanks,

Meenakshi

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