Adobe Reader DC Crashing

Question

Hi, Can I please have some help.

I have used the Adober Reader Dc app multiple times and it has worked fine but now it is crashing every time I try to use it, particularly when I go to use the fill & sign option. I have tried reinstalling and updating the app to the newest version then reset my computer. Can someone help me with how to fix it as I need to use the fill & sign option to fill in documents.

Thank you

Amal. · Answer

Hi Kaylah

Hope you are doing well and sorry for the trouble. As described, the application is crashing on fill and sign

Please share the version of the Adobe Acrobat Reader DC you are using. To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20142 installed. Go to Help > Check for Updates.

You may also download the patch manually using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer once.

Please try to turn off the protected mode (Windows Only) for testing and see if that works for you. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the protected mode and Uncheck 'Enhanced Security' > Click OK and reboot the computer

Note: Please turn on the security after testing to avoid any security risks.

You may also look at the help pages listed below and see if that works.

For Mac- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

For Windows - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

Regards

Amal

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