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A
Anonymous
March 6, 2017
Question

Adobe Reader DC crashing PPKLite.api

  • March 6, 2017
  • 1 reply
  • 3495 views

After applying patch 15.023.20056.  When trying to open a signed pdf,  reader crashes.

Installing patch 15.023.20070 does not correct the issue.

Faulting application name: AcroRd32.exe, version: 15.23.20056.16516, time stamp: 0x587e9986

Faulting module name: PPKLite.api, version: 15.23.20053.15062, time stamp: 0x585d54a1

Exception code: 0xc0000005

Fault offset: 0x00085265

Faulting process id: 0x154c

Faulting application start time: 0x01d291232d4a7b9c

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api

Report Id: 6f963805-fd16-11e6-8568-00247e0408af

The only way I can open the file is to Disable "verify signatures when the document is opened.

    This topic has been closed for replies.

    1 reply

    cadbury
    Adobe Employee
    cadbury
    Adobe Employee
    March 7, 2017

    Hi Wgpjr,

    Can you please share the signed pdf. We need to know the details of the digital id used for signing to analyze why Acrobat crashes while validating it.

    A
    Anonymous
    March 13, 2017

    Hi,

    I get a similar crash when opening a signed+timestamp file:

    Nom de l’application défaillante AcroRd32.exe, version : 15.23.20070.19033, horodatage : 0x58a745fb

    Nom du module défaillant : PPKLite.api, version : 15.23.20053.15062, horodatage : 0x585d54a1

    Code d’exception : 0xc0000005

    Décalage d’erreur : 0x00085265

    ID du processus défaillant : 0x1380

    Heure de début de l’application défaillante : 0x01d29be92ecb4032

    Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Chemin d’accès du module défaillant: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api

    ID de rapport : bd533077-b111-4707-ba8c-673723db597e

    If I disable the "auto signature check" it will only crash when doing a manual check but the file will open.

    This crash is something really new for us, it wasn't happening in January when we ran similar tests.

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