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davidn52038575
Participant
July 14, 2017
Question

Adobe Reader DC crashing randomly

  • July 14, 2017
  • 1 reply
  • 399 views

Hi,

I'm using Adobe to add comments and general working however it will crash out at random times with different messages.  Here are the errors I keep getting, nothing sticks out in Event Viewer and I can't see anything online to help troubleshoot.  The files are in various locations from local PC to network, almost nothing is open at the time and no resource spikes.  Software and computer are all up to date.

Thanks in advance,

David

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 16, 2017

    Hi David,

    As shared above about the crash issue, so you may refer to the help document and follow the troubleshooting steps suggested.

    Resetting the preferences of the application would help you fixing the problem. Resolve Acrobat DC intermittent crashes on Windows

    If that doesn't fix the problem, then try uninstalling-reinstalling the application.

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Adobe Acrobat Reader DC Install for all versions

    Let us know if it helps.

    Regards,

    Akanchha

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