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Santosh29573173tmp0
Participant
April 25, 2023
Question

Adobe Reader DC does not auto update

  • April 25, 2023
  • 1 reply
  • 1402 views

HI All,

 

AS per the blogs i have set all registry valuse to auto update but still the app is not updating, when tired to do it manually from help it prompts UAC for admin access. below is the Adobe.log

 

2023-04-25 08:05:24:0547] Adobe ARM 1.824.460.1032 logging started.
[2023-04-25 08:05:24:0591] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2023-04-25 08:05:24:0591] ProductName: Adobe Acrobat Reader
[2023-04-25 08:05:24:0591] ProductVersion: 22.003.20322
[2023-04-25 08:05:24:0591] ProductUACPatching: disabled
[2023-04-25 08:05:24:0803] Using registered preference AUTO_ALL
[2023-04-25 08:05:27:0530] MDOV1615
[2023-04-25 08:05:27:0531] New file object: AcroRdrDCUpd2300120143.msi
[2023-04-25 08:05:47:0267] ShellExecute failed
[2023-04-25 08:05:47:0267] Error Code: 1223
[2023-04-25 08:05:47:0267] ** Setting Error Condition: 100300
[2023-04-25 08:05:47:0267] ShellExecute failed with SE_ERR_ACCESSDENIED
[2023-04-25 08:07:06:0191] ShellExecute failed
[2023-04-25 08:07:06:0191] Error Code: 1223
[2023-04-25 08:07:06:0191] ShellExecute failed with SE_ERR_ACCESSDENIED
[2023-04-25 08:31:35:0830] ShellExecute failed
[2023-04-25 08:31:35:0830] Error Code: 1223
[2023-04-25 08:31:35:0830] ShellExecute failed with SE_ERR_ACCESSDENIED

    This topic has been closed for replies.

    1 reply

    L
    LeoUpdaterX
    Participating Frequently
    April 25, 2023

    Santosh, I sent you instructions in reply to your private message.

    B
    Bilyana31710349btuq
    Participant
    September 21, 2023

    Would you be so kind to send same instructions to me? I got the same errors

    thanks

    L
    LeoUpdaterX
    Participating Frequently
    September 21, 2023

    I have to ask for verbose logging from Updater.

    Please find below instructions-

    To enable Updater verbose logging-
    Set iLogLevel REG_DWORD value to 1 in the registry below
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS
    HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS
    Next-
    Make sure Adobe Reader is not running
    Rename existing AdobeARM.log file in the User Temp folder.
    Delete  tLastT_Reader Registry value in HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM
    delete any tLastT_Error (could be slightly different name) Registry value in HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM
    Launch AdobeARM.exe from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0
    In a few minutes collect and send me latest AdobeARM.log file from User Temp folder
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