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December 6, 2021
Question

Adobe Reader DC fails to load in Windows 11

  • December 6, 2021
  • 1 reply
  • 1304 views

Adobe Reader DC fails to load or show any evidence of trying in Win11

 

Reader: 21.007.20099

Win11: 21H2 (Build 22000.348)

 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-12-06T00:53:36.2206362Z" /> 
  <EventRecordID>109715</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="15828" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Aaron-P50</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>AcroRd32.exe</Data> 
  <Data>21.7.20099.61763</Data> 
  <Data>615c09d9</Data> 
  <Data>ntdll.dll</Data> 
  <Data>10.0.22000.348</Data> 
  <Data>bbfacb11</Data> 
  <Data>c0000409</Data> 
  <Data>00098570</Data> 
  <Data>42ac</Data> 
  <Data>01d7ea3bb301e336</Data> 
  <Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data> 
  <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data> 
  <Data>1ed255a4-d806-49cb-bcdc-3d026e71962c</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>
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1 reply

Amal.
Legend
December 6, 2021

Hi Aaron

 

Hope you are doing well and sorry for the trouble. As described the Acrobat Reader DC fails to load and crashing on Win 11

 

Please go through the steps shared in the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works for you.

 

Regards

Amal